CHED mandates integration of BPO subjects in business courses

May 16, 2012 9:45 pm 

ILOILO CITY May 16 -– Business courses, specifically, the Bachelor of Science in Business Administration degree, shall have additional 21 units of business process outsourcing subjects, as mandated through memorandum number 6 of the Commission on Higher Education.

Joeven Tansi, executive director for Iloilo Federation for Information Technology, said the additional units have long been proposed by the Department of Trade and Industry and they are happy it was approved.

The additional 21 units are composed of five subjects to focus on business communication.

These include the principles of systems thinking, fundamentals of business process outsourcing 101 and 102, business communication II, and service culture.

All are three-unit subjects.

Tansi explained the added 21 units are important especially for front line employment.

The subject on business communication will enhance the capability of students to deal with clients in a businesslike manner and not just through simple communication.

The integration of a subject in service culture could help students understand the culture of other races.

He added that students will be exposed to the BPO industry during their internship program.

He said the students must understand that BPOs are not just about communication but a matter of business communication.

The internship — a six-unit course — will expose the students to the real BPO setting thus, making them aware of the processes involved therein.

The integration of BPO subjects on the new curriculum is the initiative of CHED in helping the industry.

It will be an entry level to enhance the voice support which includes those who are in customer service, the front liner, and those individuals whose jobs are to receive telephone calls. (PNA) hbc/LAM/LEEand HSM/ vlo


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