(Metro News) MMDA upgrades redemption center

April 25, 2012 9:47 pm 

MANILA, April 25 — As to provide additional convenience and comfort to the public, the Metropolitan Manila Development Authority (MMDA) continuous the renovation of its redemption center.

MMDA Chairman Francis Tolentino said the continuous renovation and upgrade of the redemption center was aimed to encourage the public to settle their traffic fines and secure the necessary clearances personally, without having to resort to fixers.

“In the past, drivers often deal with fixers because of the long queue and the uncomfortable condition in the redemption area. But since its conversion into a one-stop shop in October 2010, fixers have been minimized, if not eliminated because the drivers are directly transacting with our personnel,” Tolentino said, adding that the agency installed additional air-conditioning units in its redemption center.

In the previous years, the redemption area could only accommodate up to 300 transactions daily, mainly due to lack of manpower and efficient computerized system.

But when Tolentino assumed office in August 2010, he prioritized the overhaul of the redemption area to expedite transactions.

The office now has 76 personnel, with nine cashiers / collectors, from two previously, facilitating faster payment procedure.

At present, it can accommodate 550 to 600 transactions daily. Processing time for each transaction lasts from 30 minutes to one hour at the maximum.

The redemption center is open daily from Monday to Saturday, from 8 a.m. to 5 p.m. The public is allowed to enter the area as early as 7 a.m. so they can fill up the necessary application forms.

“There are plans to further expand the redemption area to maximize the services it provides,” Tolentino said. (PNA)



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