Onsite registration of PhilHealth private partners suspended

February 19, 2012 11:26 am 

MANILA, Feb. 18 – All onsite membership registration and card issuance activities of private partners of the Philippine Health Insurance Corporation (PhilHealth) are suspended effective immediately.

This was announced Saturday by PhilHealth president and CEO Dr. Eduardo P. Banzon as he called for tighter review of the terms of engagement pertaining to this undertaking with the private sector.

“We are calling for a temporary suspension of all onsite registration activities being undertaken by our partners until such time that all operational issues regarding these activities are addressed,” Banzon said.

He, however, emphasized that off-site, stationery registration and card issuance through partners SM Retail Inc. and CIS Bayad Center will continue.

Banzon said the decision to suspend the onsite registration and card issuance activities was made in light of the urgent need to revisit the operational guidelines, especially where the standard procedures and fees for the issuance of the PhilHealth cards are concerned.

“We have been receiving reports from the field on various misconceptions about the card, the personnel facilitating its issuance, and the incentives that come with it, that is why we want to go back to the drawing board and assess how this partnership with the private sector is proceeding,” he said.

PhilHealth earlier tapped the private sector to help in expanding the registration and payment outlets and bring in new members, particularly those who have the means to pay for their own premium, into the National Health Insurance Program (NHIP). The partnership is at no cost to PhilHealth but the private registration partners were allowed to charge fees that were deemed reasonable and fair.

“We are, however, reviewing the rules of engagement to ensure that our agreements are followed and the services to our members improved,” Banzon added

The PhilHealth chief assured its partners that the move to temporarily suspend onsite registration and card issuance activities is aimed at further improving the partnership and that “we expect to come out with the improved guidelines soon.”

He also called on other private companies to join PhilHealth’s public-private partnership immediately and remained optimistic that “an expanded list of PPP partners will be included once the revised guidelines are released.” (PNA) scs/SDT/PR/utb


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