Calamba’s BOSS program serves the 'bosses'

January 13, 2012 11:19 pm 

CALAMBA CITY, Laguna, Jan. 13 – At the onset of the New Year, Calamba City organizers said to Calambeños and clients, “the long wait is over, the BOSS is here to serve you.”

BOSS stands for Business-One-Stop-Shop (BOSS) annual program that this city has started to serve its bosses – the residents, constituents and clients – from January 2 to 20 at the City Hall lobby for express services focusing on “Mabilis Na Serbisyo, Pag-asenso ang Benepisyo.”

City Mayor Joaquin Chipeco Jr. has spearheaded and institutionalized the BOSS program as part of the city’s anti-red tape program and Citizens’ Charter pursuant to the country’s Anti-Red Tape Act (ARTA) of 2007 (Republic Act 9485).

The BOSS programs aims to remove red tape by doing away with cumbersome procedures in the provision of front line services to the public and builds trust and confidence in the government.

Led by the Business Permits and Licensing Office in cooperation with the City Council and local government departments, service providers and regional offices of national line agencies, the front line services afford every Calambeño and the public the least time to finish their transactions.

The program also provides “feedback and redress” mechanisms to upgrade local government service standards and promotes a culture of continuing service improvements.

As the year ushers in every Filipino’s paper chase, Calamba’s BOSS program facilitates processing of clearances, permits, registrations, applications in the long checklist of requirements, especially in assisting the taxpayers through “express” payment.

Help desks and customer servicing counters are set up at the city hall lobby manned by action officers and teams from the participating agencies to attend to client needs to relieve the Calambeño’s burden and ordeal of waiting and queuing for long hours in different offices just to get one requirement done.

Simply put, Calamba’s BOSS avoids “running around”. And more than 200 clients on its daily run benefit from this fast-track program. BOSS records show close to 4,000 turnout of clients, registrants and applicants at the city hall lobby during the yearly program period.

Now the Business Permits and Tricycle Franchising Office has the four-step business permit issuance procedure from application, evaluation, statement of account and payment with the official receipt and presto! The document is released.

The procedures are expedited through the coordinating help and assistance desks from the building, health, fire, zoning, city environment and natural resources office (CENRO), SSS, BIR, PAGIBIG and an array of other government services offered at the city hall.

Those who frequent Calamba’s private pools, hot and cold spring resorts are assured that these business establishments have undergone these speedy process of getting the clearances before they can operate. The Calamba Water District also assists commercial enterprises setting up water refilling stations.

BOSS also lessens the government and private workers’ burden in their PAGIBIG application and registration at the city hall lobby. The Home Mutual Development Fund (HDMF) action officers attend to inquiries for loans, refinancing and home-improvement.

Residents could also complain on their nagging problems on garbage, waste management and disposal. And CENRO officers and staff brief business applicants on environment compliance certificates, accreditation for waste hauler, permit to operate as waste hauler and for junk shop operators. They also ensure commercial, industrial and institutional establishments comply with the City Resolution Orders 283 and 284 for waste haulers.

CENRO officers and staff said they links up with concerned government agencies such as the Philippine Drug Enforcement Agency (PDEA) and the Bureau of Food and Drug (BFAD) for accreditation procedures involving hazardous waste, herbicides, pesticides and other toxic substances.

And in compliance with the city ordinance 09-445 issued in 2009, business establishment may apply “hassle-free” with the Public Order and Safety Office (POSO) desks for the required installation of the CCTV cameras.

As a crime-prevention measure and security and safety requirement, a local ordinance here has required restaurants, shopping malls, department and convenience stores, grocery and drug stores, banks, pawnshops, private hospitals, gasoline stations and large establishments to set up CCTV units.

Also among the much-sought after government services is from the Bureau of Fire Protection (BFP) through the city fire department where the business, commercial and industrial buildings, structures and facilities are required under the Fire Code of the Philippines (RA 9514), the portable and wheeled fire extinguishers and where fire safety clearance is secured.

Fire safety inspectors also explained that more than just the application procedures, they also conduct inspections relative to the client’s applications for building permit, occupancy permit, business permit and whenever there are complaints. (PNA) LAP/SEP/utb


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