Stakeholder relations group reveals 2015 Philippine Trust Survey results

October 23, 2015 5:46 am 

By Ma. Cristina C. Arayata

MANILA, Oct. 22 (PNA) — How much does one trust each sector of the society? Are Filipinos more at ease with the private sector than the government? Do Filipinos believe the media?

To understand better the Filipinos’ trust levels on different sectors/institutions of the society and the drivers that affect their trust, EON, a stakeholder relations group, has conducted the 2015 Philippine Trust Survey.

Now on its fourth year, EON’s Philippine Trust Index (PTI) is a nationwide survey examining the trust levels of Filipinos on six key sectors: government, businesses, non-government organizations (NGOs), media, academe, and the church.

Junie del Mundo, EON chairman and CEO, said PTI is first in the country.

For this year, the survey, which was done from July-August, involved 1,620 respondents from the general and the informed public. Respondents belong in class A, B, C, D, coming from both rural and urban areas in the National Capital Region, North and South Luzon, the Visayas and Mindanao.

EON said face-to-face interviews were conducted, and a five-scale rate was used in the survey.

Results were shared as EON launched the 2015 PTI on Thursday in Makati City.

As with the previous years, the Church remained the most trusted institution, getting the nod of 73 percent of the general public and 68 percent of the informed public.

The Academe placed second with 51% and 46%, respectively); followed by Media (33 percent), Business (13 percent), and non-government organizations or NGOs with 12 percent.

The local government units (LGUs), meanwhile, are the most trusted among government sub-institutions, garnering 19% from the general public and 17% from the informed public. Following the LGUs are the Supreme Court, Regional Trial Court, Cabinet, Office of the President, Senate and House of Representatives.

Amina Rasul, president of the Philippine Center for Islam and Democracy, explained that this is probably because people see the LGUs. “The closer to people, the higher the rating,” she cited.

”People get their (health) cards, for instance in the barangay. They get to interact with LGU or barangay face-to face. How many people have seen the President?” explained Reynald Trillana, Philippine Center for Civic Education and Democracy executive director.

Rasul and Trillana are among the panelists who gave their opinion on the survey’s results.

The presenter noted that the top drivers on government trust are the following: ensures national peace and security; helps the poor address their basic needs; improves Philippine economy; puts to jail corrupt officials; and prepares communities in times of calamities and disasters.

Former Interior Secretary Rafael Alunan III, who was also one of the panelists, highlighted that trust has a lot to do with integrity, competence, and delivery of actual results.

”The bulk of the respondents belong to the lower class, and they have long been waiting for the results,” he added.

With regard to trust on media, meanwhile, results showed that television is the most trusted platform. Furthermore, broadcasters are most trusted, followed by the reporters.

The survey also revealed that more young people consider the internet as a useful source of information.

With regard to business institutions, healthcare remained the most trusted, getting 37% approval from the general public and 29% from informed public this year.

In businesses, too, employees are the most trusted, followed by the company presidents or CEOs.

Leadership trust

The 2015 PTI has expanded its scope to determining the Filipinos’ perceptions of an engaging leader in both the business and the government sectors.

Malyn Molina, managing director of ENGAGE, EON’s public affairs and government relations, noted that personal character matters to determine the leadership trust.

In both sectors, respondents cited “listens to employees’/public’s feedback and opinion” and “genuine concern for others” as the top two drivers in their leadership trust.

Meanwhile, Molina also pointed out that among the regions, Mindanao gave the lowest ratings on the academe, media and business sectors.

”Maybe they felt they have not been included in the national plan,” commented Far Eastern University's Michael Alba, one of the panelists.

Rasul, who is from Mindanao, confirmed this by saying, “We in Mindanao have really felt isolated from the rest of the country.”

Towards the end of the launch, Alunan emphasized that PTI is actually for the society to reflect. “I think each of us needs to reflect. To make our institutions work and bring back the trust,” he remarked. (PNA)



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