DILG's CSIS project to be implemented in Dagupan

September 19, 2014 10:27 am 

DAGUPAN CITY, Sept. 18 — The Citizen Satisfaction Index System (CSIS) program of the Department of Interior and Local Government (DILG) will soon be implemented in Dagupan City this year.

This became certain after members of the Lyceum Northwestern University Research and Management Development Team which will help implement the project underwent orientation and briefing on September 16 from the DILG.

DILG Regional Planning Officer Sheila Marie G. Andales shared the objectives of the program to the LNU Research Team headed by Dr. Perla Legaspi, Director, LNU-Foundation on Local Governance; Dr. Cynthia Lopez, Director, LNU-Human Resource Development Office; and Dr. Eugene Reyes, Director, LNU-Students Affairs together with DILG City Director Rhoderick M. Dawis.

Andales said the LNU Research Team was tapped to implement the project considering its previous works with the Sustainable Sanitation for East Asia (SuSEA) and in establishing the real foundation day of the Province of Pangasinan.

Thus, the group was given preference by the DILG to handle the project in order to safeguard the credibility and validity of the result of the data to be gathered without bias.

The CSIS program is a set of date tools that is used to gather the citizen’s feedback on the services delivered by a certain local government unit like Dagupan.

CSIS will get the assessment of the citizens on the services rendered by the city whether they are aware and have availed of these services and whether they are satisfied or dissatisfied with the city’s service provision. We will also get the citizen’s perceived importance of these services whether they considered the services important or not,” Andales said, pointing out that these are the objectives of the program.

Andales added that the program will help the city and its officials so that they would be able to provide the responsive services that will answer and cater to the needs of the people in the field of health services, basic education services, social welfare, governance and response, public works and infrastructures, environment management, agriculture support and tourism promotion services.

The team is scheduled to undergo three-day training on September 30, October 1 and 2 at the Bureau of Local Government Supervision in Manila.

Andales expressed hope that the program, which is now on its second year, including its field work, will be completed by December this year. (PNA)

LAP/LVM/PR/LVM

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