PHILPOST encourages constructive criticisms as measure to improve services

February 14, 2014 7:39 am 

BAGUIO CITY, Feb. 13 –The Philippines Postal Corporation (PHILPOST) office here Thursday said it wants to address the complaints of its clients as a measure to improve its services and widen the patronage of the mail.

Postmaster Fernando Cub-aron confirmed that complaints on their services were only done orally to other persons and “it would be better if the complainants would file their complaints in our office for appropriate action”.

Among the complaints from recipients of mails here include alleged pilferage and apparent damages to parcels’ contents by rodents, as well as delay in deliveries.

”These allegations must be substantiated in proper observance of due process. Complainants are free to file their complaints,” he said.

To date, court processes like registered mails are among the regular customers of the government owned and controlled corporation and some parcels and letters sent to and from abroad.

No statistics as to number of parcels are received and delivered in every given period here.

Kub-aron said it is of public knowledge that the former work load of the corporation was affected by the operations of various couriers as well as the modernized communication gadgets like cellular phones.

However, many senders of social messages like during Valentines Day and Christmas still find the PHILPOST as one of the best couriers of cards and letters. (PNA)



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