BPO industry sector urged to prepare for ASEAN 2015

August 30, 2013 9:41 am 

By Kris M. Crismundo

MANILA, August 29 (PNA) -– The country’s business process outsourcing (BPO) industry is urged to prepare for the ASEAN Economic Community (AEC) in 2015 as the economic integration will result in business regionalization.

This is according to economists and Economics professor of the University of Asia and the Pacific (UA&P) Dr. Bernardo Villegas who presented his economic outlook for Philippines during the International Contact Center Conference and Expo (ICCCE) 2013 in Cebu organized by Contact Center Association of the Philippines (CCAP).

One of ASEAN 2015’s objectives is to be a single market and production base with free flow of goods, service, investment, capital and skilled labor in the region.

In order to cope with the integration, the local BPO shall also prepare for AEC 2015.

Villegas said it is significant to enhance the English language skills of the country’s workforce which is the key requirement to sustain growth in BPO industry.

Further funding in education and infrastructure will also trigger investors to draw their investment in the Philippines; thus a chance for the country to seize global opportunities.

Villegas added that other factors that should be develop and enhance include strong macroeconomic performance, labor peace, and strategic location, in order to contribute to the growth of BPO industry in preparation of AEC 2015.

It was noted that contact center in the Philippines has already created a niche in the global market and it is vital to expand the capacity of the local contact center industry.

He said the strategic location and young population of the country are assets of the Philippines to move business operations in the country.

He also mentioned that ASEAN members like Indonesia, Vietnam and Philippines are “strong enough” to compete economies of China and India for the next 20 years.

This is because the said ASEAN members are rich with natural resources and growth will not be dependent on exports, unlike Asian tiger economies of Singapore, Hong Kong, Taiwan, and South Korea, explained Villegas.

Moreover, Villegas stressed that upgrading the local BPO industry will benefit the Philippines in the ASEAN integration in 2015. (PNA)



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