Anti-red tape survey rates 50 gov’t offices as Excellent

April 18, 2013 10:19 pm 

QUEZON CITY, April 18 — Results of the frontline service checks made by the Civil Service Commission (CSC) through the Report Card Survey (RCS) in 2012 show that of the 599 government offices surveyed, 50 offices obtained an Excellent rating, the highest in the scale with scores from 90 to 100.

Meanwhile, 150 offices failed or scored below 70. A total of 309 offices got a rating of Good, with numerical scores between 80 to 89.99, while 90 offices received an Acceptable rating with a score of 70-79.99.

As lead implementer of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007, the CSC conducts a survey among government offices to gather feedback on the effectiveness of and compliance with the anti-red tape measures of government agencies. The RCS checks on the agency’s compliance with ARTA provisions, physical working condition, frontline service provider, service quality, and overall customer satisfaction.

Compliance with ARTA provisions, which is the area where most agencies failed, include posting of Citizen’s Charter in conspicuous areas, posting of anti-fixer signs, a manned public assistance desk, observance of no noon break policy, no hidden fees in frontline transactions, and wearing of IDs of frontline personnel.

“We are serious in doing our job as required by law. The CSC does the rounds in all agencies and offices. This means that all branches, field offices, and/or satellite offices of one agency are subjected to the RCS,” said CSC Chairman Francisco T. Duque III.

Of the 50 offices that rated Excellent, 33 are branches or service offices of national government agencies, namely, Bureau of Internal Revenue, Department of Foreign Affairs, Department of Health, Department of Trade and Industry, Land Registration Authority, and Land Transportation Office, while 17 offices are branches or service offices of government-owned and controlled corporations, namely, Home Development Mutual Fund, Philippine Health Insurance Corporation, and Social Security System.

Rule V of the implementing rules and regulations of RA No. 9485 states that the heads of offices and agencies are the ones primarily responsible for the implementation of the Anti-Red Tape Act.

Chairman Duque disclosed that the CSC continues to conduct the RCS. As of March 2013, the Commission has conducted 209 surveys.

Full list of the 2012 ARTA RCS results are posted in the CSC website



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