Convergys to put up BPO facility in Davao City

July 3, 2012 10:03 pm 

DAVAO CITY, July 3 — Convergys, a major Business Process Outsourcing (BPO) firm is locating in Davao City, said American Chamber of Commerce in the Philippines, Davao chapter president Sonny Dizon.

However, Dizon did not give details as to when the Convergys will locate but it had identified sites in the north and in the southern part of the city .

Although the company had been recruiting call center agents in Davao City, he said, Converygs finally decided to locate here.

The company opened a single contact center in Manila in 2003. Todate, it has 15 contact center facilities in the Philippines — 10 located throughout Metro Manila, 3 in Cebu City, 1 in Bacolod, 1 in Baguio City.

Dizon also said there were small-size American-own BPO companies now operating in Davao City, the latest was one from Las Vegas.

As this developed, Dizon, who is also consultant with the Davao City Mayor's Office, said he was tasked by Mayor Sara Duterte-Carpio to come up with proposals for the opening of English proficiency clinic.

But the Mayor said that the clinic would be used to train public school teachers, he said.

Meanwhile, Dizon, through the American Chamber of Commerce, said they requested American Consul Michael Schmell to isolate urban Davao in the negative travel advisory issued by the US government prohibiting American nationals to travel to Mindanao.

Dizon said the US Consult was in Davao City three months ago as guest of the Chamber's General Membership Meeting.

He said they endorsed through the Consul their letter request of which the American official said that the request would be forwarded to the Federal Government in Washington, DC.

Dizon said that "not one life of US citizens was in danger as foreigners and American businessmen are in Davao and doing business here".

Although Dizon was not keen of getting a 100 percent positive response to their request, he was still hopeful that new development would come.

He said I think the advisory was outdated the fact that some of their nationals/businessmen were here now. (PNA) RMA/Digna D. Banzon/ldp/utb

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