CAB hikes compensation for bumped-off passengers

May 23, 2012 9:49 pm 

MANILA, May 23 — The Civil Aeronautics Board (CAB) has approved a higher compensation for bumped-off passengers.

In its Economic Regulation No. 7, the CAB said the compensation for bumped-off domestic passengers was increased to P3,000 from P150.

For international flights, the compensation for bumped-off passengers was hiked to P5,000 from P1,500.

On top of the compensation, the passenger would be given 100 percent of the value of the flight coupon.

"If accepted by the passenger, the compensation shall constitute liquidated damages for all damages incurred by the passenger as a result of the carrier's failure to provide the passenger with confirmed reserved space," CAB said.

In addition, the passengers have priority booking for the next available flight using the same ticket for which he was denied boarding.

This promotional shall also apply to passengers holding promotional fares.

The CAB said that if carriers intend to deny a passenger from boarding, it should first call the attention of passengers who would voluntarily surrender their confirmed reserved spaces.

In case of cancelled flights, the airline should provide the passengers the following:

— Refreshments or meals;

— Hotel accommodations;

— Transportation from the airport to the hotel and vice versa in cases of immediately re-booked flights;

— Free phone calls or e-mails;

— First aid, if necessary; and

"In case the passenger opts not to fly the ticket anymore, reimbursement of the cost of the sector cancelled and both sectors are cancelled, the carrier shall likewise reimburse the same," CAB said.

Among the rights of the passenger in case of delays for more than an hour include the following:

— Refreshment or meals (breakfast, lunch or dinner as the case may be;

— Free phone calls or emails; and

— First aid, if necessary.

If the flight is delayed until the next day, the passengers are entitled to the following:

— Refreshments of meals (breakfast, lunch, or dinner as the case may be);

— Hotel accommodation (conveniently accessible from the airport); and

— If passenger opts not to fly the remaining sector, a reimbursement of the cost of the remaining sector not flown.

The carrier would be exempted from liability if the following conditions hold:

— The flight of which the passenger holds confirmed reserved space is unable to accommodate him because of government requisition of space, and substitute of equipment of lesser capacity when requested operations and/or safety reasons and/or other causes beyond the control of the carrier;

— The flight cancelled is due to operational and/or safety reasons, force majeure, weather, strikes, or other causes beyond the control of the air carrier. (PNA) RMA/DGA/ssc


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