DOLE-3 inks pact on voluntary code of good practices with BPO-ICT tripartite council

October 4, 2011 9:34 pm 

CITY OF SAN FERNANDO, Pampanga, Oct. 3 – The Department of Labor and Employment (DOLE) regional office has recently signed an agreement on voluntary code of good practices with the tripartite council in business process outsourcing (BPO) and information communication technology (ICT) in the region.

This is in line with the DOLE’s efforts to foster and maintain the industrial peace among companies in Central Luzon through its advocacy on good practices on voluntary compliance to labor standards and occupational safety and health standards.

Present during the recent MOA signing are DOLE assistant regional director Geraldine M. Panlilio; Ma. Rima Hernandez, head of DOLE-Pampanga; Ervin Joy C. Rivera of the Clark Development Corporation (CDC); Harvey Harvison of Prothrowbacks and Sheryl Dungca of Cybercity Teleservices.

The event was also witnessed by 26 company representatives/members from the BPO and ICT industries in the Clark Freeport zone.

Panlilio said the code is a collaborative effort developed in various stages stemmed from the deliberations of the members of the board of trustees of the BPO/ICT.

Under the code, members are tasked to observe monitoring mechanisms through self-regulation, best practice/s recognition, and benchmarking.

The objective of the code is to promote continuous growth and development of BPOs and ICTs through proactive strategies in meeting global challenges by sharing, benchmarking, policy consultations, training programs and social dialogues, she said.

In addition, Panlilio said, the code aims to promote best occupational safety, security, health and environmental practice; stabilize and self-regulate labor management relations in the industry; and strengthen collaboration and partnership with different government agencies for unified strategies, approaches and programs in advancement of BPO-ICTs, among others. (PNA)



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