New BPO center opens

October 2, 2010 11:37 am 

MANILA, Oct. 1 -– inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced Friday the expansion of its operations into the Philippines.

inContact cloud-based solutions are perfectly suited to help meet the service and profitability goals of business process outsourcers (BPOs) worldwide, and particularly those in the Philippines, that need to rapidly scale as the market grows.

inContact opened a new Manila office to support existing customers in the country, as well as the five new customers the company won since expanding operations in the country.

The Commission on Communications and Information Technology (CICT) said the Philippine market has seen exponential growth over the past few years with 446,000 call center agent seats in 2009, of which approximately 90 percent handle calls that originate in the United States according to the Contact Center Association of the Philippines (CCAP).

The market is projected to grow to billion in 2010. With the rapid growth of the market in the Philippines, the country is perfectly suited as inContact’s gateway to Asia and the first location for its international expansion.

“inContact’s cloud-based solutions give BPO operators an extraordinary competitive advantage, as evidenced by our initial success in the Philippine market. We have been working with several outsourcers over the past several months, and are excited to have a physical office presence here now,” said Paul Jarman, inContact Chief Executive Officer. (PNA) LOR/JCA

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