Gov’t to help reduce power cost, improve bandwidth for BPOs

September 4, 2010 10:49 am 

MANILA, Sept. 3 — President Benigno S. Aquino III vowed to strengthen the growth of the business process outsourcing (BPO) sector by reducing power cost, increasing power availability and ensuring that telecommunication companies upgrade their technology for call centers.

In a speech during the inauguration of the Convergys facility Friday at Vertex One SM San Lazaro in Sta. Cruz, Manila, the President said he has ordered Secretary Ivan John Uy of the Commission on Information and Communications Technology (CICT) to ensure that telcos (telecommunication companies) upgrade their technologies to expand the bandwidth available to BPOs without resulting in prohibitive data costs.

The BPO, he said, is a beacon of opportunities to the communities they operate in such as providing jobs to their immediate environs, including the academe. The BPOs, he added, bring in investments for every facility they open and bring business clients to market their products in their Philippine facilities, thereby creating more jobs.

The President cited the “stellar role” of BPOs in the country’s economy, accounting for 80 percent of outsourcing business from call centers, employing 557,000 Filipinos. The BPOs continue to attract investments from overseas and the industry can expect remarkable revenues of $ 9.1 billion for 2010.

“The duties and taxes you contribute to the national account redound to more funds that the government can use to build more schools and in providing basic health care to our people,” the President said.

He cited Convergys’ growth and expansion in the Philippines, making it win numerous industry awards that include the Hall of Fame distinction from the Philippine Export Zone Authority.

Present at the launch of Convergys’ expanded facility were Trade and Industry Secretary Gregory Domingo, Labor and Employment Secretary Rosalinda Baldoz, CICT Secretary Uy, Manila Mayor Alfredo S. Lim, Manila Congresswomen Zenaida Angpin and Tricia Bonoan David, Convergys president/CEO Jeff Fox, Convergys president for Customer Management Andrea Ayers, Marife Zamora, Convergys Philippines Manager and Managing Director for Asia Pacific, Europe, Middle East and Africa, business partners and clients of Convergys and Manila councilors.

Convergys set up shop in the Philippines seven years ago and has grown its agents and workforce to 22,000 in 12 facilities throughout the country. It will open three more until the end of 2010. Only last month, it opened its third Command Center — the two being in Cincinnati, USA and India — an indication of its continued faith and confidence in the country.

As Zamora said, “Convergys is the largest contact center and largest private employer in the Philippines and continues to invest, grow and prosper in this country. Just last month we opened a state-of-the-art command center.”

Fox said he has talked to big multinational clients of Convergys in America. “They advised me to keep expanding in the Philippines and not to heed the negative advisories arising from the recent hostage-taking crisis," he said. (PNA) scs/PCOO/rdlc/utb

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