PGMA opens Sitel’s 4th BPO office in Metro Manila

May 21, 2009 2:43 am 

MANILA, May 20 — President Gloria Macapagal-Arroyo formally opened this afternoon Sitel Philippines’ newest business processes outsourcing (BPO) office located at the One Julia Vargas (OJV) building in Pasig City, bringing to four the number of Sitel’s locations in the country.

The three other Sitel branch offices are at Robinsons Cybergate, Mandaluyong City; Cyber One Building, Eastwood, Quezon City and Taipan Place, Pasig City.

Joining the President during the ribbon-cutting and unveiling of the Sitel marker ceremonies were Trade Secretary Peter Favila and Sitel officials led by its chief operating officer for the Asia-Pacific region Steve Barker.

After the inaugural ceremonies, the President was given a brief tour of the company’s facilities that can seat 2,000 call center agents in the four-storey state-of-the-art building. The building is outfitted with the best telecommunications and technological interface available in the local BPO industry.

She then personally interviewed four of the company’s staff about their how their lives were changed after working in the BPO industry.

First to be interviewed was Chie Reyes, a single mother of two kids who has been with the company for seven months.

She told the President that before she was employed by Sitel, she was a teacher at the Pamantasan Lungsod ng Maynila, but decided to shift to the BPO industry because the “pay and benefits in the call center is better.”

“The industry gives you a decent living and protection for the family through health care benefits,” Reyes said.

Next was Girlie Cruz, who, like Reyes, is also a mother. She has been with Sitel for four years.

Cruz told the President that before joining Sitel she had planned to work abroad as a caregiver but decided to stay in the country when the call center industry “boomed.”

“I am happy with working in the call center business, because of the high pay and above-par benefits, which support my family,” Cruz said.

Also interviewed by the President was Everett Cabacis who has been with Sitel for seven months.

He told the President that working with Sitel has provided him financial independence and the opportunity to have a family of his own in the near future.

“Good luck! With a job at Sitel you are very well equipped to start a family,” the President told Cabacis.

She then interviewed Prince Padilla, Sitel’s newest employee. Padilla, who has been with Sitel during the last three months only, previously worked as an acquisition supervisor for Citibank but due to the effects of the global economic crisis he was among those retrenched by the company.

He said that working for Sitel has given him an opportunity to revive his career and receive gainful employment in BPO industry leader.

All four employees thanked the President profusely for her concern and support, and the government’s policies beneficial to the BPO industry and its employees.

They also vowed to keep improving their skills and performance to meet the expectations of the their clients and the Filipino people. (PNA) LAP/OPS/ssc

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